PATIENT RIGHTS & RESPONSIBILITIES

The Surgery Center provides medical treatment without regard to race, creed, sex, nationality, gender or source of payment.  As our patient, you are entitled to safe, considerate, respectful and dignified care at all times.

As our patient at The Surgery Center, you have the right to:

  ¨          Receive care in a safe setting, free from any form of abuse or harassment.

  ¨          Receive appropriate assessment and management of pain.

  ¨          Have a family member or representative of your choice and your personal

           physician promptly notified of your admission to the hospital.

  ¨          Receive treatment free from restraints or seclusion unless clinically necessary to

           provide acute medical, surgical or behavioral care.

  ¨          Change your provider if other qualified providers are available.

You are entitled to personal and informational privacy as required by law. 

This includes your right to:

¨          Know the identity, professional status, role and business relationship of all

        those involved in your care.

¨          Undergo examinations in reasonably private visual and auditory surroundings.

¨       Request that a person of your own gender be present during

        physical examinations.

¨          Review or obtain copies of your medical records and financial records.

¨          Obtain a list of certain disclosures of your medical information made

        in accordance with state and federal laws.

¨          Request an amendment to your medical records if you believe information is

        not correct.

¨          Have your medical records read and discreetly discussed only by those

        directly involved with or related to your care, by anyone to whom you have

        given permission, or by those who have legal custody, or other

        authorized individuals.

¨          Experience confidentiality in all aspects of your care and payment sources. 

        The Surgery Center will involve only those acting in an official capacity for

        the center, and will exclude any individuals you  choose to exclude.

¨          Protective privacy when necessary to provide for your personal safety or for

        the safety of other patients, visitors, and staff.

¨          Preservation of the safety and security of your personal belongings from

        search or seizure, except for reasonable cause.

As a patient at The Surgery Center, you have the right to:

¨          Be involved in all aspects of your care and to participate in decisions

        regarding your care.  This includes your right to be informed of the diagnosis

        and prognosis of your condition.  When it is medically inadvisable to give

        such information to you, it will be provided to a person designated by you

        or to a legally authorized person.

¨          Be informed of appropriate treatment options, including their risks and

        benefits, alternative treatment options, the consequences of no treatment,

        and the results of medical care provided – including any unanticipated

        adverse outcomes.

¨          Request restrictions on how your medical and financial records are used

        and shared. However, The Surgery Center may choose not to accept

        these restrictions if necessary to your care.

¨          Have access to appropriate staff for the purpose of reporting suspected

        child abuse or adult abuse.

¨          Communicate with individuals outside the hospital.

¨         Have access to interpreter services at no cost to you, if you are not fluent

        in English.

 As a patient at The Surgery Center, you have the right to:

¨          Have access to auxiliary aids and assistive animal if you have an

        impairment which requires use of these.

¨          Refuse treatment (to the extent permitted by law).

¨          Examine and receive an explanation of all bills regardless of the source

        of payment.

¨          Request for The Surgery Center to communicate with you at an

        alternative telephone number or address.

You will not be transferred to another facility or location without a complete

explanation of the necessity for such an action.

You and your family/guardian have the right to express dissatisfaction regarding

the quality of care without jeopardizing future care.

You have the right to expect plans for reasonable continuity of care after discharge

so that continuing health care needs may be met. 

As a patient, you are encouraged to promote your own safety by becoming

an active, involved and informed member of your health care team.

This includes your right to:

¨          Ask questions if you are concerned about your health or safety.

¨          Verify the site/side of the body that will be operated on prior to the procedure.

¨          Remind staff to check your ID before medications are given, blood samples

        are obtained or prior to an invasive procedure.

¨          Remind the caregivers to wash their hands prior to giving care.

¨          Be informed about which medications you are taking and why you are

        taking them.

¨          Remember to look for an identification badge to be worn on all Surgery

        Center employees.

As a patient at The Surgery Center, you are responsible for providing

accurate and complete information about present complaints, past

illnesses, hospitalizations, medications, and other matters relating to

your health.

As a patient at The Surgery Center, it is your responsibility to:

¨          Provide a responsible adult to transport you home from the facility and

        remain with you for 24 hours, if required by your physician.

¨           Ask questions.

¨          Follow the treatment plan recommended by your caregivers.

¨           Accept personal responsibility if you refuse treatment.

¨          Observe hospital and clinic rules.

¨           Adhere to The Surgery Center’s NO SMOKING Policy.

¨          Recognize and respect the rights of other patients, families and staff.

¨          Report perceived risks and unexpected changes in your condition to your

        health care provider.

¨          Fulfill your financial obligations.

¨          Be respectful of all the healthcare providers and staff, as well as other

        patients and visitors.

You are encouraged to ask questions about any of these rights that you do

not understand.  If you would like to express concerns regarding the quality of care

you received at The Surgery Center, please contact the Pre-op / PACU Supervisor

or the Director of Nursing.  If you have concerns regarding your insurance or

financial responsibility, please contact the Business Office Manager or

Administrator.  You will receive a personal response.

¨          This information is available in Spanish upon request.

¨          Solicite la versión en español de esta información.