Patient Rights and Responsibilities
PATIENT RIGHTS & RESPONSIBILITIES
The Surgery Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, or source of payment. As our patient, you are entitled to safe, considerate, respectful and dignified care at all times.
As our patient at The Surgery Center, you have the right to:
You are entitled to personal and informational privacy as required by law. This includes your right to:
You will not be transferred to another facility or location without a complete explanation of the necessity for such an action.
You and your family/guardian have the right to express dissatisfaction regarding the quality of care without jeopardizing future care, including reprisals or discrimination.
You have the right to expect plans for reasonable continuity of care after
discharge so that continuing health care needs may be met.
Formal Advance Directives are documents that state your choices for health care. Advance Directives allow you to make known your wishes regarding the medical care you do or do not want to receive if you become too sick to speak for yourself. Procedures in an ambulatory care setting are generally performed to enhance or improve the patient’s quality of life; therefore, it is our policy that if you suffer a cardiac or respiratory arrest or other life-threatening situation, resuscitative measures will be initiated and you will be transferred to a hospital. At the hospital, further treatments or withdrawal of treatment measures will be exercised in accordance with your Advance Directive. The Center respects your right to make decisions regarding your medical care. If you present an Advance Directive at time of your admission, a copy will be make and become part of your medical record and will be transferred with you to a hospital, if a higher level of care should be required. If you disagree with this policy, please address this issue with your physician prior to your procedure.
As a patient, you are encouraged to promote your own safety by becoming an active, involved and informed member of your health care team. This includes your right to:
As a patient at The Surgery Center, you are responsible for providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications (including over the counter and dietary supplements), allergies, sensitivities, piercings and jewelry, and other matters relating to your health.
As a patient at The Surgery Center, it is your responsibility to:
You are encouraged to ask questions about any of these rights that you do not understand. If you would like to express concerns regarding the quality of care you received at The Surgery Center, contact the Director of Nursing or Administrator. If you have concerns regarding your insurance or financial responsibility, contact the Business Office Manager or Administrator. You will receive a personal response. In the event you are not satisfied with the results, the following facilities may be contacted:
Alabama Department of Public Health Regional IV Office of Civil Rights
201 Monroe Street US Dept. of Health and Human Services
Montgomery, AL 36104 Atlanta Federal Center, Suite 3B70, 61 Forsyth St. SW
1(800)356-9596 Atlanta, GA 30303-8909 1(404)562-7886
For questions conderning your Medicare Options and rights:
Medicare Beneficiary Ombudsman at http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
Medicare Beneficiary Ombudsman for Alabama, State Health Insurance Assistance Program–1(877)425-2243
Medicare Claim Fraud – 1(800)633-4227
Identity Theft Hotline, Federal Trade Commission – 1(877)438-4338
We appreciate the trust you have placed in the staff at The Surgery Center. We will make every attempt to honor that trust by providing the hightest quality medical care you expect and deserve from our facility. We want your visit to be as pleasant as possible and welcome any comments or suggestions that you may have. You will be given a patient satisfication survey upon discharge. Your comments are important to us as we strive to continually improve our services for you and your family.
If you speak one of the following languages, assistance is available to you free of charge. Please ask for assistance from a staff member.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 번으로 전화해 주십시오.
Interpreter Services : 1-800-945-7889